MAIN RESPONSIBILITIES

• To provide an efficient and high quality service to customer to satisfy customer’s needs and expectations within company’s procedures/guidelines.
• To deal with internal customers (All departments) and external customers (customers, business partners) in order to get the assigned work(s) done and meet CC’s KPIs.
• To give comment(s)/idea(s) on daily works to direct supervisor for process/procedure update/improvement (if any).
• Set up work schedule every 2-week and do time keeper.
• Organize training session for new CS staff
• Organize every 2-week meeting to brief news or alert occurred situation.
• Assign and handle customer’s complaint until end and make sure done on time.
• Update and announce all processes & script if have any new or changed to team.
• Mystery Shopper (Evaluate how pharmacists follow PMC Regulation)
• Prepare and submit performance reports and records: daily, weekly, monthly to line manager (Problem & Complaint Report, Rule violation Report, Workload Report ….)
• Completes operations by assigning and monitoring work, gathering .resources, communicating with other departments, resolving operations problems, maintaining reference manuals.
• Support to build up & develop some scripts and processes.
• Supervise a dynamic team to deliver excellent services to internal and external customer through rostering, monitoring, briefing, training and coaching.
• Pass on information from upper management to employees and vice versa.
• Comply with the Company’s processes, procedures, regulations, and standards;
• Do alignment about the individual KPIs with the direct line manager and ensure the target achievement;
• Strive to reach the Company’s Vision and live with our Core Values: Integrity – Be Cause In The Matter – Data Driven – Service Culture – Customer Experience.
• Implement other tasks at line manager assigned.

REQUIREMENTS

• Bachelor Degree or upper
• Good at English
• At least 01 year working experience at customer service or sales, preferably with experience in Retail, Stores chain
• Good at English, problem-solving skill
• Experience in customer services.
• Analytical and critical thinking skills
• Management skills
• Customer-centric attitude
• Well-developed presentation and communication skills

BENEFITS