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Tham gia vào Pharmacity

Chief Retail Officer

Job Purpose or Summary

Chief Retail Officer fully commits and leads for the vision of Pharmacity – Pharmacity is the most convenient Pharmacy chain where you fully entrust your health and wellness;

Be responsible for all retail operation of Pharmacity and is accountable for the delivery of the Company sales, profit. The Chief Retail Officer is responsible for the creation and execution of the retail business strategy, ensuring the Company strategy plan can be met.

Main Responsibilities


  • Be personally committed to the company’s vision;
  • Act consistently with the company’s core values – Integrity; Be Cause In The Matter; Data driven; Serve Faithfully; Customer experience.


  • Build and Lead the Retail Operation team across assigned functions of retail sales, B2B sales, retail business controlling, innovation project management, sales coach, store support management, NSO setting up to enable KPI delivery (total transaction, store EBITDA, number of new Extracare member, NPS score, GPP Compliance);
  • Develop and implement retail business strategy to ensure company 3-years plan is delivered;
  • Create and implement the initiative projects to support retail in growing market share, enhancing customer experience, optimizing internal operations.
  • Create best practice for the teams and sure activities are delivered in line with this best practice (Includes SOPs, Process, Policies);
  • Responsible for learning and applying new modern structures, methodologies, technologies to enhance productivity, and delivery the strategy of talents development in team.


  • Support the COO to drive extensive and sustainable growth by getting different functional areas in concert and working together.
  • Develop short-term objectives, operating budgets/ policies, capital expenditures and ensure the achievement.
  • Provide leadership to team in charge to reach surpass sales, profitability, cash flow and business goals.
  • Prepare financial reports, explain variances and results, and recommend corrective actions for underachievement.
  • Evaluate functional performance by analyzing and interpreting data and metrics.
  • Manage relationships with partners/vendors for ensuring the operating efficiency.
  • Other tasks are assigned by line manager.


  • Develop divisional/ departmental organizational structure, job descriptions, process, budget to perform the company strategies/goals. Ensure periodical review or whenever necessary;
  • Develop divisional/ departmental and individual KPIs, do alignment with direct line manager and ensure the target achievement;
  • Set targets to subordinates by assigning KPIs, giving instructions, supporting for achieving the targets and ensuring performance appraisal as requested;
  • Build-up and develop the team, organize and assign tasks, manage the team performance; implement the employees’ competence evaluation and have professional development activities to fix gap between the current and expectation;
  • Deliver training of processes, procedures, work standards/ instructions to subordinates, and ensure the compliance within the delegated function;
  • Create best practices for the teams in the systematic approach and ensure activities are delivered in line with these best practices (Includes SOPs, process, policies, work instructions, improvement ideas);
  • Identify risks that may arise in divisional/ departmental scope of work, detect and promptly handle all potential risks, minimize damage to company;
  • Ensure there are no serious, systematic and repeatable mistakes/ violations in the Division/ department/ section which have not been detected and overcome;
  • Motivate, encourage employee engagement and ensure a positive work environment;


  • Education: Bachelor or advanced degree
  • Professional major: Business Administration, Economics, Commercial or other related major.
  • 2nd language ability: Excellent English
  • Computer usage ability: Microsoft Office
  • At least 5 years in similar role in retail industry
  • Excellent marketing skills and knowledge
  • Proven Leadership skills, Strategic Thinking
  • Communication, Networking
  • Ability to create & maintain strong relationships and partnership
  • Travels when required

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