Tuyển dụng​

Tham gia vào Pharmacity

CRM Supervisor

Job Purpose or Summary

CRM Supervisor will support CRM team on the execution of Pharmacity loyalty program, all member activities planning and campaigns management.

Main Responsibilities

1. Loyalty Program: Be the gatekeeper of Pharmacity Loyalty Program.

2. CRM Campaigns planning:

  • In charge planning and delivering CRM execution aligning with the CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
  • Lead full campaign process including: Analysis, Planning, Visuals, Execution & Review (report).
  • Collaborate with other stakeholders to ensure delivering the execution of CRM campaigns on time with effectiveness.
  • Development of testing strategies to guarantee the most efficient approach for the loyal customers.
  • Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.

3. CRM operation:

  • Collaborate with other stakeholders to effectively manage Salesforce and related CRM Systems with some highlight responsibilities:
  • Marketing Automation Control & Management
  • EDM management: Design and implement direct email marketing campaign.
  • Product Recommendation & Personalization.

4. Process paperwork and payments.

5. Other work as and when assigned.

Requirements

  • Good at English
  • Microsoft Office (Excel, Word, PowerPoint) experience.
  • 2+ years of experience in working with sales dashboard/ Data analytic in related positions.
  • Experience in CRM system and marketing platform.
  • Data-oriented work experience with good analytical capabilities is a plus.
  • Highly detail oriented with good organizational skills
  • Effective verbal & written communication.

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