MAIN RESPONSIBILITIES
1. Supplier Management
- Develops relationships with key suppliers beyond tactical relationship, leading to Pharmacity being Key Account for key suppliers.
- Ability to engage new suppliers in the big picture opportunity with Pharmacity
- Ability to develop partner relationships.
- Skilled negotiator & develops best deals through this.
- Understands how to use escalation effectively in negotiation.
- Able to develop cross-functional team work with suppliers (I.e. involving marketing, supply chain and retail).
- Can understand the big picture opportunities with suppliers for Pharmacity’s advantage.
- Able to lead Joint Business Plans (JBPs), with some input from line manager or Chief Commercial Officer (CCO).
- Manages Trading Term Agreement (TTA) process effectively with little input from CCO & LM other than when escalated.
2. Customer Understanding
- Regularly speaking to customers and visiting stores to gain insight.
- Challenges Marketing, Digital and BI teams to support with data and insight.
- Builds category offer based on customer understanding, especially the prescribed (Rx) medicine.
- Understand the Medicine market and Hospital tender process to direct the team to proper actions and ensure the product range at Pharmacity, fulfil the prescription from Hospitals and Clinics that customers bring to stores, as well as to drive more prescriptions from Hospital and Clinics to the stores.
3. Category management
- Manage overall process, support and coach team to improve their skills and category reviews.
- Set and manage schedule for team
4. Comply with the Company’s processes, procedures, regulations, and standards.
5. Do alignment about the individual KPIs with the direct line manager and ensure the target achievement.
6. Implement other tasks at line manager assigned.
7. Organization & Team Management
- Develop divisional/departmental organizational structure, job descriptions, budget to perform the company strategies/goals. Ensure periodical review or whenever necessary.
- Develop divisional/departmental and individual KPIs, do alignment with direct line manager and ensure the target achievement.
- Cascade targets to subordinates by assigning KPIs, giving instructions, supporting for achieving the targets and ensuring performance appraisal as requested.
- Build-up and develop the team, organize and assign tasks, manage the team performance; implement the employees’ competence evaluation and have professional development activities to fix gap between the current and expectation.
- Deliver training of processes, procedures, work standards/instructions to subordinates, and ensure the compliance within the delegated function.
- Create best practices for the teams in the systematic approach and ensure activities are delivered in line with these best practices (Includes SOPs, process, policies, work instructions, improvement ideas).
REQUIREMENTS
- Bachelor’s Degree or MBA
- At least 2-4 years of experience in the position Manager/ Middle Manager at Vietnam or international retail corporates in Vietnam.Minimum 2-4 years working in Pharmaceutical business and have good understand the Hospital tender process.
- Negotiation skills and Strong leadership skills
- Networking and relationship-building
- Excellent Commercial and Cross-functional understanding