MAIN RESPONSIBILITIES

1. Organizing – operating and controlling retail activities

• Develop the long-term, medium-term and short-term of business strategies.
• Develop business plans and set the targets for each region by time.
• Participate in the development of commodity plans – commodity groups / sales programs by the time.
• Propose the programs which could help to boost sales and customer care service.
• Find and develop relationships with customers and potential partners to increase revenue.
• Develop programs to promote service quality (sales behavior, working environment, promotion, exchange policy…).
• Directly direct the settlement of customer complaints and problems arising in retail business.
• Collect information, analyze the reports of market share and competitors in order to propose appropriate policies.

2. Operating and developing the team

• Planning and developing human resources to meet business objectives in each region.
• Planning the training and development of adjacent personnel of retail and retail systems.
• Participate in recruitment and training of human resources.
• Control the headcount, efficiency of using and assessment of human resources.
• Develop and propose the policies of salary and encouragement bonus.
• Proposing disciplinary measures.
• Proposing appointment and dismissal to promptly record, reward and punish members who have negative achievements or actions.
• Building an effective and professional working environment, motivating employees at all levels.

3. Operating goods and capital plans

• Planning, coordinating and controlling the assessment of compliance with the store’s regulations according to company standards.
• Coordinate with relevant departments and divisions to handle the backlogs affecting the operation, customer service quality, image of the store.
• Train and guide the quality control staff in how to assess the store.

4 . Developing new business activities to ensure market share growth

• Develop a strategy to develop wholesale segment.
• Develop an annual business plan for the wholesale segment.
• Develop the markets, expand cooperation with clinics, hospitals, other health facilities in cities and other provinces.
• Participate in research & develop new business models.
• Continuously updating new regulations and policies of country and adapting measures to ensure that the company operates in accordance with the law and preventing and transforming risks if any.

REQUIREMENTS

• Bachelor or advanced Degree.
• Having minimum 5 years of experience in the same position in the Company, Group business in retail chains; Priority is given to candidates with knowledge of the pharmaceutical industry.
• Planning and forecasting for midterm and long term.
• Skills of monitoring and assessment.
• Motivate, training, coaching staffs and delegation; problem solving and decision making skills.
• Solid background in retail model (store chain).
• Willing to travel when required.